Terms and conditions

Payment

For shipment within Sweden

Cards, invoice, payment or bank transfer: choose the method that suits you best. In The Folklore Company's online store, you pay quick and easy with Klarna Checkout. You fill in your email address and postal code and a quick credit check is done by Klarna. When you have completed your purchase, you can choose to pay the invoice directly by card or bank transfer, or wait for invoice by mail.

For shipment outside Sweden

For delivery addresses outside Sweden, you pay with bank or credit card via Paypal. Allowed card types include Visa, MasterCard and American Express. It is also possible to pay with funds on your Paypal account.

Shipment

DURING JULY 2017 WE HAVE LONGER DELIVERY TIMES, WHERE ORDERS MADE AFTER 7/7 WILL BE SENT DURING THE FIRST WEEK IN AUGUST. (This is not included PDF and giftcards, which is sent immediately digital.)

We ship world-wide using Swedish delivery agent PostNord (www.posten.se/en). Small packages with a thickness of up to 3 cm are sent as letters being delivered directly into your mailbox. Larger packages are sent as parcels, to be collected at your nearest post office. It is the buyer's responsibility to specify a correct shipment address when placing the order.

Most products, including embroideries, are delivered with free shipping within Sweden. For shipment to other countries, the shipping cost is determined by the delivery country according to the table below. Bulky products like large frames imply a higher shipping cost according to the mentioned table. The total shipping cost is always explicitly shown in the checkout process when placing your order.

Products (stocked products and personal designed embroideries) are normally packed and dispatched within 2-3 business days. If for some reason this should change, i.e. due to high season, there will be information about this on our website. In cases where the products are not in stock, delivery time may be longer. Information about this will be sent to the e-mail that was specified when the order was placed.

The total delivery time, including packing and dispatching, is under normal circumstances as follows:

Delivery area Within Sweden Europe (EU) Europe (non-EU) Outside Europe
Delivery time 3-5 working days 4-6 working days 4-6 working days 4-11 working days
Shipping cost 0 kr 69 SEK incl VAT 55 SEK excl VAT 59 SEK excl VAT
Shipping cost, bulky 90 SEK inkl VAT 340 SEK incl VAT 272 SEK excl VAT 344 SEK excl VAT

Shipping costs are converted to other currencies according to daily currency exchange rates from the European Central Bank. Click here to convert between currencies.

Complaints

Claims for workmanship

All goods are checked carefully before sent to you. If your item is damaged, you received the wrong product or the wrong amount of products, we ask you to immediately contact us at info@folklorecompany.com.

Complaints must be made within a reasonable time after discovery of the defect. At a complaint, you as the purchaser must be able to demonstrate that the problem of the product was already at place at the time of delivery. Products that are specially designed just for you – for example personally designed embroidery patterns – will not be changed unless the error in the shipment lies with us.

Right of withdrawal

You have right to cancel a purchase made in Sweden within 14 days from the date you receive the goods. When multiple products are ordered to be shipped on several occasions, terms of withdrawal is valid from the date you receive the final product. If you wish to cancel your purchase, please email us within 14 days at info@folklorecompany.com.

You have the right to examine the goods, but if it is to be returned it shall be "essentially unchanged". If you have used the product or handled it in a way that is not necessary in order to examine it, we have the right to demand compensation for the product's value decrease.

No later than 14 days after you told us that you regretted your purchase, must the product be returned to The Folklore Company at the address Skalldalsvägen 45, 436 52 Hovås, Sweden. After we have received and checked the item, we will pay the commodity value within 14 days. When a product is returned, it is you as the customer who pays for the return cost.

As for your own personalized embroidery or bespoken fabric, we want to alert you that the right of withdrawal no longer apply. This is because the product was manufactured according to the consumer's specifications and clearly personalized.

Damaged goods

As a customer you should always check the goods on delivery. If goods are damaged during shipment, immediately notify the Post Office. Always save the confirmation you receive of that your goods are damaged. The damage should then be investigated by the postal service, and the product shall therefore not be repaired, sold, returned or moved from the shipment address. Contact us at info@folklorecompany.com as soon as possible after you found the damage.

Prices and VAT

All prices are stated including Swedish value added tax (VAT) of 25 %. For customers outside the European union – and non-Swedish corporate customers within the EU that can provide a valid VAT-number – VAT will not be added. The size of the VAT will be explicitly shown when the order is placed. For customers outside the European Union, customs duty may be added according to local regulations. Such fees will be charged by the delivery agent.

On our web site, you can choose one of the following currencies for showing product prices: SEK (Swedish crowns), EUR (Euros), USD (US Dollars) and GBP (Pound Sterling). You can also choose to place your order with any of these currencies. Please note that there may be payment methods that do not support all these currencies.

Copyright

All content on these pages is regarded as The Folklore Company, and is protected by copyright. This means that the trade mark, company name, product names and information about products regarding for example weight of the product, photos, graphics, design, layout and other content, unconditionally may not be copied or used without explicit written consent of The Folklore Company.

Other information

We reserve the right for any typographical errors, errors in information and errors in specifications on any of our existing products and services. All pictures on our sites should be seen as illustrations, and we can not guarantee that the image reflects the product exactly.

When creating a personal designed pattern, the customer is resposible that the text is ok to use in regards of copyright and other applicable laws and regulations.

Unless otherwise stated, the smallest cuttings of fabric per item is 50 cm.

If you are under the age of 18 you must have parental permission to order from us.